Privacy Policy

A. Scope of This Privacy Policy

This Privacy Policy outlines how Monter handles personal information across all its digital platforms and other affiliated services that reference this policy. Whether you access our platform from a desktop, smartphone, or another device, this policy governs how your data is collected and used.

However, this policy does not extend to external websites that may link to our platform. Once you leave our site and visit a third-party website, their privacy policies will apply, and we do not control how they manage your information.

B. Purpose of This Privacy Policy

This Privacy Policy aims to gather, process, and utilize your data when you interact with our website. This includes situations where you sign up for an account, subscribe to updates, make purchases, or request more information from us.

For complete transparency, this policy should be read alongside any additional privacy notices we may provide during data collection. It does not override those notices but serves as a general guideline.

C. Data Protection for Minors

Our website and services are intended for adults, and we do not knowingly collect personal information from individuals under 16. If we discover that a minor has submitted personal data, we will take immediate steps to remove it.

If you suspect that we have unintentionally collected information from a child under 16, please get in touch with us through our contact page so we can resolve the matter promptly.

D. Updates to Our Privacy Policy & Keeping Your Information Accurate

We reserve the right to modify this Privacy Policy whenever necessary. Any changes will be reflected on our website, and in cases of significant updates, we may notify users via email or a website announcement.

Your continued use of our services after changes are made indicates your acceptance of the updated terms. Please check this page periodically to stay informed.

Additionally, it is essential to keep your details accurate and up to date. If you need to update your information, please email us, and we will make the necessary changes. Some data may remain stored for administrative or backup purposes.

E. External Links & Third-Party Content

Our website may include links to external platforms, third-party services, or embedded content that we do not own or control. When you navigate to an external website, their privacy policies apply, and we are not responsible for how they collect or use your data.

Furthermore, Monter content may appear on external platforms that are not affiliated with us. These third parties may use tracking technologies, gather data independently, or collect personal information through their means. We recommend reviewing the privacy policies of any third-party websites you visit to understand how your data is managed.

Personal information refers to any data that can be used to identify an individual. It excludes data that has been anonymized, where the identity has been removed. At Monter, we collect, store, and use various types of personal data through our services and third-party providers. The categories of data we may collect include:

• Identity Information: Your full name, username, title, date of birth, and gender.
• Demographic information includes your zip code, age, and income.
• Contact Information includes your billing and delivery addresses, email addresses, and phone numbers.
• Financial Information: We collect details such as your bank account and payment card details.
• Transaction Information: This covers details about payments made to and from you and any services you’ve purchased from us.
• Technical Information: This consists of your IP address, browser type and version, device details, login data, time zone settings, location, and other unique identifiers related to your devices (such as your computer, mobile device, or tablet).
• Profile Information: This includes your username, password, order history, preferences, product reviews, and survey responses.
• Usage Data: We gather data about how you use our services and visit our site, including which areas of our website you interact with and the time of day you visit.
• Marketing and Communications Information: We may collect your preferences for receiving marketing communications from us or third parties and your communication preferences.
• Text Marketing and Notifications: By providing your phone number during checkout, you agree to receive order-related text notifications, abandoned cart reminders, and marketing offers. You can opt-out at any time by replying "STOP," and we will not send more than 10 messages per month. Please note that message and data rates may apply.
• Location Information: We collect location data through technologies like GPS, IP address, and nearby Wi-Fi networks to determine your geographic location.
• User Content Information: This includes any content you submit, such as text (comments, questions, feedback), images, videos, or other materials shared through interactive features, reviews, and community activities on our website.

In addition to Personal Information, we may also collect Aggregated Information, which includes statistical or demographic data that does not directly identify you. For instance, we may aggregate usage data to analyze trends and website features. However, if we combine Aggregated Information with your details, it will be treated as Personal Information and governed by this Privacy Policy.

Please note that we do not collect sensitive Personal Information, such as race, ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, union memberships, health data, or criminal history.

We gather your personal information through various methods, including:

Direct Interactions

You may provide us with your identity, Demographics, contact information, financial information, profile, or marketing and communications information by filling out forms or corresponding with us through mail, phone, email, or other communication channels. This includes personal details you share when you:

1. Purchase on our website
2. Create an account with Monter
3. Subscribe to newsletters or emails
4. Request our services or other information
5. Participate in a competition, promotion, or survey
6. Share feedback on our products, services, or website.

Automated Technologies or Interactions

As you navigate our website, we may automatically collect Technical, Usage, and Location Information about your device, browsing actions, and patterns. We gather this information using cookies, pixel tags, embedded scripts, and similar technologies. For example, we may also receive technical data about you if you visit other websites that use our cookies.

• Cookies are small data files stored on your device while you browse our website. They are used for various purposes, such as monitoring site usage, customizing content for your interests, improving your browsing experience, and ensuring you don’t repeatedly see the same ads. You can block cookies through your browser settings, though disabling them may affect certain features on our website.
• Pixel Tags: These are tiny graphic images or programming code embedded in web pages or emails. They track visitors to the website, monitor navigation patterns, and count interactions with certain content or email opens.
• Embedded Scripts: These are pieces of programming code that collect data about your interactions with our website, such as which links you click. The code is temporarily downloaded to your device and is active as long as you're on the website.
• Flash LSOs (Local Shared Objects): These are used to store volume preferences for videos or personalize video features. They differ from browser cookies in how data is stored and managed. You can learn more about managing Flash cookies on the official Flash Player website.

Community Features

Our Website may allow you to participate in Community Features, where you can post User Content such as comments reviews, or interact with other users. This content is public, meaning anyone can view it. We may also display your name along with your User Content. Keep in mind that anything you share in these public spaces may be accessed, shared, or used by others, and it will no longer be protected under the terms of this Privacy Policy. You should be cautious when disclosing personal information in such areas.

Third-Party and Publicly Available Sources

We may receive Personal Information about you from third parties. For example, if you’re on another website and opt to receive information from Monter, that site may forward your contact details to us. We may also supplement the information we gather from external sources to serve you better and personalize your experience on our website. Third-party sources can include:

• Analytics providers
• Advertising networks
• Payment and delivery services
• Publicly available records

Information Provided by Other Users

If you refer a third party to Monter or invite them to make a purchase, we may collect Identity and Contact Information about you and the third party to send a message and follow up. You are responsible for obtaining consent to share their details with us. If you or the third party wishes to remove this information, you can contact us via email.

Certain website features may allow you to engage with third-party services or websites (“THIRD PARTY INTERACTIONS”). This could include functionalities like sharing content from our Websites on other platforms, linking content from your third-party accounts to our Websites, or using features like social media logins (e.g., Facebook, Google) to create or access your account on our platform.

When you register or log in via a third-party service, you're permitting us to access some of your information following that service's privacy policies and terms of use. The details we collect from these services will depend on your settings within those services, so we recommend reviewing their privacy practices for more clarity.

If you choose to participate in third-party interactions, the information you share or allow access to might be made public on our websites or the third-party platform itself, for instance, if you mention Monter or share content related to our Websites through a third-party service, such as posting a tweet or status update, it could be displayed on our site based on the third- party platform's terms.

Monter and the third-party service may access specific details about your usage of our Websites and third-party service. We may also gather information about you through other users' interactions with these third-party features (e.g., we may learn you're connected to someone who shares data with us). All data collected from Third-Party Interactions is subject to the terms outlined in this Privacy Policy.

It’s important to note that any information a third party handles will be governed by their privacy policies, which might affect how they share information with us. Depending on their settings, you will also control what information is visible on these third-party services.

At Monter, we collaborate with external partners like advertising networks, analytics firms, and ad agencies to gather insights about user traffic, deliver ads (including our ads on other websites), and assess the performance of our online advertisements. These third-party entities may use various tracking technologies, including Device Identifiers and Usage Data, to generate activity reports.

For instance, if you click on one of our ads that redirects you to one of our websites, our partners can track which specific ad was clicked on and where it was displayed. These partners might set their tracking mechanisms, such as cookies, pixel tags, or embedded scripts, and gain access to your device Identifier, Usage Data, and other relevant information. These tracking tools aim to optimize advertising strategies, including targeting specific ads to users, limiting the frequency of repetitive ads, assessing the effectiveness of particular ads, and providing insights into overall website usage.

Additionally, these partners may share or transfer Device Identifier and Usage Data to other third-party entities when required by law or when they are processing analytics data on behalf of their clients. Each third-party provider operates according to its privacy policies and terms, which dictate how it handles the data. By using our Websites, you consent to process your data using these third-party services for the purposes outlined.

We may also share Device Identifier and Usage Data with third-party ad companies, analytics firms, and other service providers. Some of these partners participate in the Network Advertising Initiative ("NAI") or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising, which offers tools to control ad targeting.

If you would like to learn more about targeted advertising or wish to opt-out, the following resources are available:

• NAI Opt-Out Tool for website users
• DAA Consumer Choice for website users
• DAA AppChoices for mobile app users

Please be aware that opting out via these links will not stop you from seeing advertisements. You will continue to receive generic ads across the web, including on our Websites. Some third parties may also track your activities over time and across different sites.

While your browser settings might allow you to send a “Do Not Track” signal to websites, the industry does not agree on how to interpret this signal. As such, our Websites do not currently adjust their data collection practices based on a “Do Not Track” request.

At Monter, we use the data we collect about you, including both Personal Information and Usage Data, for various purposes, such as:

• Delivering the products and services you've requested and providing related customer support.
• Manage your account registration and verify the validity of your contact details.
• Recognize you as a user within our system.
• Supplying you with information, products, or services you have shown interest in or agreed to receive.
• Enhancing the administration and functionality of our Websites and services.
• Processing the transactions you initiate, managing payments, and ensuring accurate billing and shipping.
• Sending important email notifications such as order confirmations, security updates, or maintenance alerts.
• Managing billing for Monter products or services.
• Addressing inquiries related to employment or other service requests.
• Sending newsletters, promotional materials, surveys, and special offers regarding our products or services.
• Marketing our offerings, including suggesting products or services that may interest you.
• Improving the design and content of our Websites to enhance your user experience.
• Customizing your interactions with the Websites, such as showing content tailored to your preferences.
• Enhancing your overall experience when using our services and analyzing internal business performance.
• Ensuring compliance, fraud prevention, and safety measures, including enforcing our terms and protecting our rights, privacy, and property.
• Meeting the obligations from any contracts with you, including enforcement of rights.
• Notifying you about any changes to our service offerings.
• Complying with legal obligations and responding to lawful requests from authorities.
• Communicating with you about your engagement with our Websites and any changes in functionality.
• Performing other functions related to your interaction with us, either upon consent or as outlined when the information is collected.

Additionally, we may analyze anonymized data to observe usage patterns, which allows us to improve service offerings and navigation on our Websites. We reserve the right to use and disclose anonymized data at our discretion.

A. EMAIL COMMUNICATIONS

We may utilize your Identity, Contact, Technical, Usage, and Profile Information to evaluate your preferences and suggest products, services, or offers that interest you. If you have previously engaged with us—whether through a purchase, a competition entry, or a promotional registration—and consented to receive marketing communications, you may receive newsletters or promotional emails.

B. COOKIES

Cookies are small text files stored by your browser containing identifiers, typically letters and numbers. When you visit our Websites, these identifiers are sent to the server, allowing the server to recognize you upon subsequent visits. Cookies can either be "persistent" (staying on your browser until they expire or are deleted) or "session" (expiring once your session ends).

While cookies do not usually contain any personally identifiable information, we may link the data stored in cookies to any Personal Information we collect about you. Cookies help us deliver a personalized experience on our Websites by tailoring content to your preferences.

We may share non-identifiable data, such as aggregated user statistics, at our discretion and without limitation. The personal data you provide, including personal information, might be disclosed in certain situations, such as those where your consent is given at the time of collection, or in the following cases:

A. INTERNAL THIRD PARTIES

Monter reserves the right to share your data with any future parent, affiliate, or subsidiary of Monter. Should we decide to share information with our partners or affiliates, you may be allowed to accept marketing offers and communications. If you consent to receiving such materials, your personal information will be shared accordingly.

B. EXTERNAL THIRD PARTIES

Third-Party Service Providers

We may share your data with external service providers who assist with operations such as quality assurance testing, account management, and customer support. We may also share your data with business partners or agents in cases like our Referral Program to foster direct relationships with you.

Payment Processing

We manage payments using third-party payment processors such as Stripe and PayPal. These services handle transaction data but do not store your financial information directly.

Additionally, for services like Klarna’s payment options, we may share specific details, such as order and contact information, to help evaluate and offer suitable payment plans. Klarna handles your data according to its privacy policy.

Legal and Administrative Disclosures

In specific circumstances, such as compliance with legal obligations or in response to a valid request from law enforcement or other authorities, we may share your data. This also applies to fraud prevention, protecting rights or property, and addressing security breaches.

Social Media Integration

As Section IV outlines, we provide functionalities to post content on Social Networking Sites (SNS). We will do so if you choose to share information on these platforms based on your preferences. However, you are responsible for reviewing their terms and privacy policies, and we are not liable for issues related to their services or content.

Community Features

Certain website functions allow users to post content publicly. If you use these features, be aware that the information you post will be visible to others. We encourage you not to share private details unless you're comfortable with them being public. Even though you can edit or delete your posts on the site, once information is publicly available, it can be collected and reused by others, including search engines.

We require all third parties involved to handle your data following the privacy protections outlined in this policy.

You have several choices regarding how we use the information collected on the Monter websites and services:

A. ACCESSING, UPDATING, CORRECTING, OR DELETING INFORMATION

You can email us to review, access, update, correct, or delete your personal information.

If you wish to delete your personal information, contact us, and we will make commercially reasonable efforts to honor your request. However, please note that some data may be required to be kept for legal or operational reasons, and we will comply with your request only after those obligations are fulfilled.

When we delete your information, it will be removed from active databases but may still exist in our archives. We may also retain certain information for fraud prevention or similar purposes. Please note that deleting your information may require us to delete your user account.

You are responsible for maintaining the accuracy of the information you submit. We will promptly update your data in our active databases if you notify us of changes. However, please remember that certain information may persist for administrative purposes and remain in backup storage.

B. OPTING OUT

We will only send direct marketing communications to you if you’ve opted in to receive them. If you no longer wish to receive such emails, you can opt out by following the unsubscribe instructions or contacting us directly (see contact details in Section A). Opting out of marketing emails will not stop us from sending service-related communications, including updates to our Terms of Service or Privacy Policy.

C. CHOOSING NOT TO SHARE PERSONAL INFORMATION

You have the option not to provide any personal information. In such cases, you may still be able to access certain parts of the Monter website, though some areas that require personal details may be unavailable. You may also opt out of receiving marketing emails by following the instructions above. Remember, we still reserve the right to send certain communications related to your account (such as shipping notices and order confirmations), which will not affect your opt-out preferences.

Suppose we are legally required or under a contract to collect personal information, and you fail to provide it. In that case, we may be unable to fulfill the contract (such as processing an order) and may have to cancel the relevant product or service. We will notify you if this situation arises.

D. MARKETING COMMUNICATIONS

Monter strives to offer choices regarding how your personal information is used, especially concerning marketing and advertising. As outlined in Section B, you can opt out of marketing communications. Please note that opting out from marketing emails will not affect service- related communications that you may continue to receive.

E. DE-LINKING THIRD-PARTY INTERACTIONS AND SOCIAL NETWORK SERVICES (SNS)

As noted in Section IV, the Monter websites and services may allow you to interact with third- party platforms and SNS. If you no longer wish to interact or post content to these third-party services, you can adjust your privacy settings on those platforms to manage your permissions and interactions with Monter.

At Monter, we take your privacy seriously and employ reasonable security measures to protect the personal data we collect. While we implement security protocols to safeguard against loss, misuse, and unauthorized access, disclosure, alteration, and destruction of your information, please understand that no system is completely invulnerable. By using our websites, you acknowledge that, despite our best efforts, we cannot guarantee absolute security. Any data you share with us is at your own risk.

We have established procedures for handling suspected data breaches and will notify you and any relevant regulatory authorities when required by law.

Monter’s services are hosted and managed primarily in the United States, and our partners and service providers may also operate in other countries. If you are accessing our services from outside the United States, please be aware that the information you provide may be transferred, processed, and stored in the United States or other locations. By interacting with our website and submitting your information, you consent to this transfer and storage, acknowledging that the privacy protections in these jurisdictions may differ from those of your home country.

If you have any questions or concerns or would like more information about our privacy policy or how we handle your data, please don’t hesitate to email us. We are happy to assist you with any inquiries you may have.

A. PERSONAL INFORMATION

In this privacy policy, "Personal Information" refers to "Personal Data" as defined under European data protection laws.

B. LEGAL GROUNDS FOR PROCESSING PERSONAL DATA

Monter will process your data only when the law permits us. The most common instances where we use your data include:

• When necessary, fulfill our obligations under a contract you are a part of or are in steps leading up to agreeing with us.
• When it's required for Monter’s legitimate interests or those of a third party, provided these interests do not override your rights. Our legitimate interests include providing you the best possible service and maintaining security. Before processing your data for such purposes, we carefully assess the impact on your rights and interests.
• When we are required to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as the basis for processing personal data, except for sending marketing communications. You can withdraw your consent at any time by contacting us. Feel free to reach out if you’d like more details on how we assess our legitimate interests.

C. CONTROLLER

This Privacy Policy is provided by Monter, a division of CONNECTED FUTURE (HK) LIMITED. For any inquiries about this Privacy Policy or to exercise your rights, please get in touch with us using the details below.

D. DATA RETENTION

Monter will retain your data for as long as necessary to fulfill the purposes for which it was collected, including any legal, financial, or reporting obligations. We consider several factors, such as the nature of the data, potential risks, and legal requirements, to determine the appropriate retention period.

Sometimes, you may request the deletion of your data, as explained in the "Request Erasure" section below. Additionally, we may anonymize your data for research or statistical purposes, which we may retain indefinitely without notifying you.

E. CHANGE OF PURPOSE

We will only use your data for the initially collected purposes unless we reasonably believe it is necessary to use it for another related purpose. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.

Please note that, where required or allowed by law, we may process your data without your explicit knowledge or consent.

F. EU RESIDENT PERSONAL DATA RIGHTS

Under certain circumstances, as an EU resident, you have rights regarding your data, including:

• Access: Request a copy of your data and verify that we are processing it legally.
• Correction: Request that we update or correct any inaccurate or incomplete personal data.
• Erasure: You can request the deletion of your data when it is no longer needed for its original purpose or if you withdraw your consent. However, there may be legal reasons for not fulfilling your request.
• Objection: Object to processing your data for legitimate interests or direct marketing.
• Restriction: You can request that we restrict the use of your data in certain situations, such as if you question its accuracy or object to the processing.
• Data Portability: Request the transfer of your data to another provider in a structured, machine-readable format.
• Withdraw Consent: Withdraw any consent you have given us to process your data, though this won’t affect the legality of past processing.

To exercise any of these rights, please get in touch with us via email.

No Fee Required

You will not generally be charged a fee to access your data or exercise your rights. However, we may charge a reasonable fee if your request is excessive or unfounded. We may also refuse to comply with requests in such cases.

What We May Need From You

To protect your privacy, we may ask you to verify your identity before processing any requests. This ensures that your personal data is not disclosed to anyone without your consent.

Timeframe to Respond

We aim to respond to all legitimate requests within one month. However, in cases of complex requests, it might take longer. We will inform you if additional time is required.

Complaints to the Supervisory Authority

If you’re an EU resident and believe your data rights are infringed upon, you can file a complaint with your local data protection authority. We recommend contacting us first to address any concerns directly.